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Below you will find the answers to the most commonly asked questions about both personal and business vehicle leasing.

If you can’t find the information you are looking for, please call our friendly team on 01273 772676.

What is vehicle leasing?

Vehicle leasing is a long-term rental agreement that allows you or your company to use a car or van for a set period of time at a fixed monthly price. It is an alternative, and often cheaper, funding solution to buying a new car or van with a bank loan or dealer finance.

What is the difference between business and personal leasing?

If you are applying for vehicle finance as a limited company, partnership, sole trader or LLP, you may be eligible for business leasing.

Occasionally, manufacturers offer special rates for business customers only. This can result in a difference in price between business and personal prices.

Business car leasing also offers positive tax implications. You can reclaim up to 50% of the rental (for cars) or up to 100% (on commercial vehicles) on a business contract hire agreement.

Business customers also get exclusive extras, such as outsourced fleet administration, that personal customers would not have use for.

In comparison, if you are applying for vehicle finance as a private individual, you may be eligible for personal leasing. Personal contract hire is similar to a business contract hire agreement with the exception of reclaiming the VAT. All personal contract hire prices include VAT.

In some cases, personal leasing may actually be the appropriate option for certain businesses. For example, if you are a self-employed person who has recently just started your own business, you may not have the three months’ business bank statements required by most funders for a business lease. In this case, personal leasing may be the better option. If you’re unsure, your sales consultant will be able to help.

Are there any differences between car and van leasing contracts?

Van leasing contracts are most predominantly offered to business customers on a finance lease basis. Vans can also be leased to businesses on a contract hire or contract purchase basis, as well as lease purchase – although this option is not as common.

Some of our vans are available to personal leasing customers, but not all funders will offer personal agreements on vans. There may also be some limitations on a van leased on a personal basis, which your sales advisor will be able to advise you on. Personal contract purchase (PCP) agreements are not available for vans.

Pick-ups are an exception. Although dealt with by our van specialists, these vehicles, like our lease cars, are readily available to both personal and business customers, provided you are financially eligible.

Which option is best for self-employed customers?

Whether you are self-employed or not, the type of leasing contract that is most suitable for you will depend on your individual financial circumstances and what you are looking for from your new vehicle. If you’re unsure which option to go for, ask your sales advisor – they will be happy to help.

To be granted finance on a business lease basis, you will need to provide three months’ business bank statements.

If yours is a new business and you are unable to do this, you may be able to lease a vehicle on a personal basis instead.

How much annual company vehicle tax will be due on my leased business car?

The annual car tax on your company car will depend on a number of factors:

  • The P11D value
  • Your income tax percentage rate
  • The benefit in kind (BIK) tax banding, which is determined by its CO2 emissions
What are the different types of personal leasing agreements are available?

The different agreements available to personal customers through Fleet Hub are:

  • Personal contract hire
  • Personal contract purchase
  • Personal lease purchase
How long is the lease period?

Our contracts usually range from 24 to 48 months (two to four years), depending on the vehicle and contract chosen.

The majority of our customers choose two, three or four year contracts. Five year contracts are sometimes offered, depending on the customer and the finance provider.

Shorter contracts mean you are able to change your vehicle more often, while longer contracts will generally mean cheaper monthly payments. It’s worth noting that if you take a 48 month (four year) agreement, you will be responsible for the MOT and any servicing requirements as stipulated by the finance company in the final year of the contract.

Occasionally 18 month contracts will also be offered. When this is the case, it will be stated clearly on the website; we cannot offer 18 month contracts over the phone.

What is included in my contract?

All of our lease contracts include the following:

  • Free UK mainland delivery*
  • Free £300 aftercare voucher
  • Full manufacturer’s warranty
  • Breakdown recovery
  • Road tax

*For some locations a delivery charge will be made, depending on address and vehicle manufacturer

What isn’t included in my contract?

The following features are not included in

  • Vehicle insurance
  • Maintenance & Servicing (packages available)
Will my contract include the Road Fund License?

Yes – your leasing agreement will include Road Fund License (otherwise known as vehicle tax) either for the duration of the contract or 12 months. The length of time tax is covered will depend on the type of contract taken.

For contract hire or personal contract hire agreements, the funder will provide vehicle tax for the duration of the agreement, as they will remain the registered owner of the vehicle.

For contract purchase, personal contract purchase, finance lease and lease purchase, (i.e. types of agreements where you take ownership of the vehicle), the finance provider will typically only provide tax for 12 months.

It’s worth noting that, from October 2014, paper tax discs are no longer being issued. Vehicles will still need to be taxed, but physical tax discs will no longer be sent out by funders.

Is maintenance included in my monthly payments?

Maintenance is an optional cost and includes all servicing, necessary maintenance of tyres, brakes, the exhaust and the battery of your vehicle, plus any necessary labour costs.

Is roadside assistance included in my lease contract?

Yes – all contracts for all vehicles include either 12 months or three years’ breakdown recovery, depending on the manufacturer. The company that provides this breakdown recovery will depend on the manufacturer that supplies the vehicle.

Who is responsible for insuring the leased vehicle?

You are responsible for arranging your own insurance on the vehicle. This must be a fully comprehensive insurance policy and the hirer obtaining finance must be the main policyholder or a named driver on the insurance certificate.

Please note that for business contract hire and personal contract hire agreements, the finance company is the registered owner and keeper of the vehicle.

What happens if my leased vehicle is involved in an accident and is written off by the insurance company?

If your lease vehicle has been declared a ‘total loss’ – i.e. written off or stolen – you must inform us immediately. Your finance provider will require written confirmation from your insurance company that the vehicle is a total loss before providing an amount for settlement of the vehicle contract.

It’s worth noting that your finance provider will not enter negotiations with your insurance company – this must be done by yourself.

In the event of a total loss, the most important thing to do is contact us. Your sales advisor will be able to give you all the information and instruction you need.

What is the initial rental?

The initial rental is an advanced rental of usually equivalent to 3, 6 or 9 monthly rentals and is payable to finance company within 7 to 14 days of delivery. This amount forms part for the hire agreement and is non-refundable. It’s worth bearing in mind that paying a larger initial rental will reduce your monthly payments.

When are the initial rental and monthly payments taken?

Dates for initial rental and monthly payments are dependent upon the finance provider. Some providers take the initial rental within 14 days of delivery of the vehicle, while others take payment before delivery is booked.

Monthly payments are usually taken one month after delivery of the vehicle on a date set by the finance provider.

Who supplies the vehicle I will be leasing?

All vehicles leased through us are supplied through the relevant vehicle manufacturer’s UK dealer network. Our excellent relationship with a wide range of dealers means we can offer you a great price, and you can benefit from the trust and reliability that comes from main dealerships.

Do vehicles have a warranty?

Yes, all our vehicles come with the full UK manufacturer’s warranty. The length of time this warranty covers will depend on the manufacturer. Please ask your sales advisor for details of the warranty that is provided for your vehicle.

What mileage should I choose?

Mileage is one of the major factors in defining how much your leasing plan will cost. If you exceed your chosen mileage, you will be required to pay an extra amount, calculated based on how many additional miles you have done. Therefore it is vital to choose a mileage allowance that reflects your driving habits.

If you’re confident that your driving habits are likely to remain unchanged from the previous few years, the difference between the mileage amounts stated on your recent MOT certificates will give you a fair idea of the mileage you’re likely to need.

Alternatively, take a measurement of how many miles you do in an average month and multiply it by 12. Bear in mind any seasonal differences in your driving behaviour that might happen from year to year to make your estimation as accurate as possible.

Should I choose a diesel or petrol vehicle?

Ultimately, whether a diesel or petrol vehicle is best for you will depend on your individual needs and driving preferences. Your sales consultant will be happy to offer advice on this topic if you’re unsure.

One of the biggest things to bear in mind when making this decision, however, is your regular driving habits.

Diesel vehicles are fitted with something called a diesel particulate filter (DPF). The DPF is part of the car or van’s exhaust system, designed to clean engine exhaust gasses before they enter the atmosphere. The DPF is designed to clean itself by ‘burning off’ the excess soot particles when it gets hot enough – typically after 30 minutes of driving at around 45mph. If you don’t reach those speeds for long enough, the filter won’t be able to clean itself and a warning light will come on.

Therefore, if you’re typically a city driver or one that doesn’t do a large number of miles in a single journey, a petrol vehicle may be more suitable for you.

I live in Northern Ireland, can I lease a vehicle with you?

We offer lease deals to customers in Northern Ireland but can only deliver to mainland UK so the customer would usually need to meet the delivery driver at the Cairnryan port to take delivery of the vehicle.

Do finance companies check my credit history?

Yes. As part of the leasing application process, you will be asked to submit a finance application.

Most funders ask for a good to excellent credit score in order to be accepted for vehicle finance.

How long does the credit check take?

Most funders respond to a credit application within 2 working days however during busy periods, it can take up to 5 working days to receive a response from the funder.

Can I use a guarantor if I am unable to have finance?

On some occasions, the finance provider will accept a guarantor and/or joint application but this is dependent on the funder and is dealt with on a case-by-case basis.

Are there any restrictions to lease a vehicle?

As long as you have a full UK driving licence, are able to afford the monthly rentals and have a good to excellent credit score, you can apply to lease a vehicle from the age of 18. There is no upper age limit.

I’ve failed finance. What are my alternatives?

If you have been declined vehicle finance, other funding options may be available to you depending on your circumstances. Your sales consultant will be able to discuss these options with you at enquiry stage.

Applying for vehicle finance is much like applying for a credit card or loan. The finance companies will investigate your credit history before making a decision whether to accept your application. The Citizen’s Advice Bureau offers a wealth of information about borrowing money, and what you can do if you have been refused credit.

Are ‘no deposit’ leasing deals available through Fleet Hub?

We are unable to provide ‘no deposit’ leasing deals to new customers. However, if you are renewing a contract with us, it may be that you are not required to provide a deposit.

How will my new vehicle be delivered?

Your new vehicle will be delivered to your specified address, provided your address is situated on the UK mainland. A maximum of up to 100 miles will be deducted your pre-agreed mileage terms in acknowledgement of potential delivery mileage (subject to finance provider). Additional delivery mileage beyond 100 miles will count towards your agreed mileage agreement. If you require Vehicle Transported Delivery (the vehicle is delivered on a trailer/transporter) this can be arranged but an additional charge will be made.

Where possible, we try to arrange delivery at a time and date that is convenient for you. Deliveries generally take place Monday to Friday between the hours of 9am and 5.30pm.

How long does it take for a car in stock to be delivered?

“In stock” refers to vehicles that are in the UK and are available for delivery usually within 3 to 4 weeks. Please note, we are unable to deliver a vehicle until the statutory cooling off period observed by the finance company (usually 14 working days) has expired and we are in receipt of your signed finance agreement, processing fee and a copy of your proof of insurance.

For selected stock vehicles, we are able to offer delivery within 7-10 days upon receipt of the correct vehicle documentation.

Please note, delivery dates are subject to change by the manufacturer and on occasion delays do occur due to production issues.

Is delivery and collection included?

We can usually offer free UK mainland delivery of any vehicle leased through Fleet Hub. However, for some locations and some manufacturers, a delivery charge will be made. Your sales advisor will be able to discuss this in more detail with you.

Collection at the end of the contract depends on the type of contract taken. For contract hire, personal contract hire, contract purchase or personal contract purchase, the finance company will usually collect the vehicle for free at the end of the contract – unless you are purchasing the vehicle.

What happens when I need a vehicle serviced or repaired?

If you included a maintenance package in your agreement, you will receive a maintenance contact number from the finance company. If your vehicle needs to be serviced or repaired, call that number to book your vehicle into a local approved garage. You may also be able to request free vehicle collection and delivery.

If you have not got a maintenance package and your vehicle needs repair, you must inform the relevant finance company of any incidents. If your vehicle is being serviced, you are advised to go to a local main dealer and use only approved parts. Please consult your leasing contract – this will tell you what you need to do and what the finance company’s requirements are.

What happens in the event of a breakdown?

All vehicle leasing agreements through Fleet Hub include at least 12 months breakdown cover from the manufacturer – although many now offer three years’ cover free of charge. Within the car or van book pack, there will be an emergency number to contact day or night.

What if I need a replacement vehicle?

If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company.

If your agreement does not include a relief vehicle, a hire car can be arranged through the finance company, often at preferential rates.

What happens if I exceed the agreed mileage on the lease contract?

Any mileage over the agreed amount is charged at the excess mileage rate per mile. As an example, if the excess stated in your agreement is 5p per mile, and you exceeded your mileage allowance by 1,000 miles, you would be charged £50.

Can I renegotiate aspects of my lease?

Ultimately, changes to your contract will be made at the discretion of the finance company that is providing the vehicle lease. However, they will be aware that even relatively short contract periods (two years, for example) can be enough for major changes in your circumstances. Potential scenarios include:

  • Moving home or job in such a way that means you are likely to exceed your agree mileage
  • Your financial situation has changed in such a way that you are unlikely to be able to afford your payments (for example, losing your job or bankruptcy)
  • You acquire another vehicle and no longer need your leased car
  • In all of these scenarios, you should contact your finance company to find out what your available options are.
What happens at the end of the vehicle agreement?

Approximately six months prior to the end of your contract, our renewals team will contact you to discuss your replacement options. Depending on the type of contract taken, you can hand the vehicle back, extend the contract, or purchase the vehicle from the finance company (dependent upon the funder).

Collection is dependent on the finance provider. For contract hire, personal contract hire, contract purchase or personal contract purchase agreements, the finance company will usually collect the vehicle at the end of the contract unless you are purchasing the vehicle.

Who owns the vehicle at the end of the agreement?

Whether you, your business or the finance company takes ownership of the vehicle at the end of the agreement will depend on the type of contract you have taken out.

Business leasing agreements:

  • Contract hire – finance company
  • Contract purchase – you/your business or the finance company, depending on the option you choose
  • Finance lease – finance company
  • Lease purchase – you/your business

Personal leasing agreements:

  • Personal contract hire (PCH) – finance company
  • Personal contract purchase (PCP) – you or the finance company, depending on the option you choose
  • Personal lease purchase – you
What level of wear and tear is acceptable?

If you are returning your vehicle at the end of your leasing agreement, you must do so with no more than ‘normal’ wear and tear. Each finance company provides its own guidelines as to what is acceptable wear and tear, based on the age and mileage of the vehicle. Exceed these guidelines and you will be liable to pay for the damages. For more information on wear and tear, see our wear and tear guide.

Can I terminate my agreement early?

Early termination is at the discretion of the finance provider and is not available on all contracts. If you wish to terminate your agreement early, please speak to the Fleet Hub renewals team in the first instance to discuss your options.

What happens in the event of death of the contract holder?

In the event of the death of the contract holder, the trustee of the estate will need to contact the finance provider ASAP. For agreements where the vehicle is returned at the end of the contract, such as a Contract Hire or Personal Contract Hire, an early termination figure will be requested. For agreements where the vehicle is typically purchased at the end of the contract, such as a Contract Purchase or Personal Contract Purchase, an early termination figure will be requested, along with the balloon payment. Depending on circumstances, the finance provider may wavier the early termination fee but each decision will be on a case-by-case basis and trustees should speak to the finance provider in the first instance.

Does leasing a vehicle have any restrictions on driving abroad?

Depending on the finance provider, you may be allowed to take the vehicle abroad for a specified period of time. Before arranging your trip, you will need to contact the finance provider to discuss your options. Along with the standard documentation, leased vehicle drivers will require a form VE103B. This is essentially authorisation from the finance provider which allows the driver to take the lease or hire car abroad. The VE103B contains details of the vehicle, the name and address of the driver and gives permission from the finance provider for the driver to be using the car abroad. This is a legal document and acts as an alternative to the V5C. This form must be ordered in advance of your trip.

What is a pre-reg car?

In order to ensure stock availability, some dealers pre-register vehicles before they are allocated to a customer. Pre-registered means the car has been registered with the DVLA and is already in possession of number plate.

If a vehicle is pre-registered, you will be entitled to the balance of the manufacturer’s warranty and roadside assistance cover. In the event that the warranty expires within the contract hire period, you will be liable for any repairs or breakdown costs, unless a maintenance package is purchased as part of the contract, in which case repair costs may be covered subject to the maintenance terms and conditions.

Please note that for pre-registered vehicles sold with the balance of the manufacturer’s warranty, an MOT will be required (at the customer’s cost) 3 years from published taxation point, in line with UK law.

Is it possible to change the lease mid contract to another make or model?

It may be possible to change into another vehicle, by settling your current contract. A settlement figure is usually between 50% to 100% of any outstanding rentals although this calculation will vary from funder to funder. Our Renewals Team will be able to obtain a settlement figure on your behalf so you can evaluate your options and discuss your next vehicle. You can call them on 01273 772676 to discuss your options.

Can I add a private registration plate to the vehicle?

Subject to obtaining the funder’s permission, there should be no problem with adding a cherished plate to a contract hire/leased vehicle.

Do you offer a part exchange facility where I can trade in my current vehicle?

Unfortunately, we don’t offer a part exchange facility so you will be responsible for selling or disposing of your current vehicle if it is no longer required.